Chez Bestform Lingerie, we combine Mediterranean elegance with thoughtful service to ensure your shopping experience is as comfortable as our lingerie. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your delicate items arrive in perfect condition.
Shipping Options & Timelines
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Processing time: 1-2 business days
- Delivery time: 10-15 business days after dispatch
- Free Shipping (orders over €50):
- Carrier: EMS
- Processing time: 1-2 business days
- Delivery time: 15-25 business days after dispatch
Please note that delivery times may vary during peak seasons or due to customs processing in your country.
Returns & Exchanges
We want you to love every piece from our Mediterranean collection. If you’re not completely satisfied, we offer a simple return and exchange process.
Important Hygiene Notice
For hygiene reasons, the following items cannot be returned or exchanged once the original packaging is opened:
- Sculptants (shapewear)
- Culotte Gainante Ventre Plat (tummy control panties)
- Boxer Gainant (shaping boxers)
Return Conditions
- Items must be returned within 15 days of receipt
- Items must be in original condition: unworn, unwashed, with all tags attached
- Original packaging must be intact and include the delivery note
Return Process
- Complete the return form (template below) and include it with your package
- Carefully repackage items in their original packaging
- Send the package to:
Bestform Lingerie – Retours
52 Cours Jean Ballard
Marseille, FR 25240 - Wait for our email confirmation once your return is processed
Return/Exchange Form Template
Name: [Your full name]
Order Number: [Order number]
Email: [Your email]
Phone: [Your phone number]
Item(s) to return: [Item reference and size]
Reason for return: [Incorrect size, Change of mind, Defective item, Other]
Request: [Refund or Exchange for [item and size]]
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days. Please note:
- Original shipping fees are non-refundable
- For exchanges, shipping fees for the new item will be your responsibility
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with clear photos of the issue. As artisans since 1987, we take quality seriously and will resolve any issues promptly.
For any questions about our shipping or returns policy, please don’t hesitate to contact our dedicated customer service team.
Avec nos remerciements pour votre confiance,
L’équipe Bestform Lingerie